Patient Information
Patients can book a consultation with a practitioner through our online booking system.
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Frequently Asked Questions
New patients can book with a GP or our naturopath online through HotDoc, or by calling (02) 9050 2288. Please complete a new patient form, available on HotDoc or at reception. Your first visit needs to be face to face.
If you're not sure which practitioner to see, call reception for advice. Please allow 30 minutes for a new patient appointment with our GPs, or 45 minutes with Dr Raymond Wong.
To transfer your medical records from your previous practice, complete the Transfer of Records form and email it to healthclinic.freshwater@mountiescare.com.au.
- Standard consultation (15 minutes): one straightforward issue, such as a cold, a referral to a specialist for a new condition, or a review of a chronic condition.
- Long consultation (30 minutes): more than one issue, complex conditions, first visits and cervical screening tests.
- Mental health consultation (45 minutes).
Booking the right length gives your doctor time to address your concerns and keeps appointments running on time.
We keep appointments free each day for patients who are acutely unwell. These open at 8:30am, so call reception early to book one. We always give priority to sick children.
If you can't get through or we can't fit you in, the Urgent Care Centre at Mona Vale Hospital is a free, 24/7 walk-in service for minor injuries and illnesses. In an emergency, call 000.
Yes. HotDoc sends SMS and email reminders for appointments and recalls unless you opt out. You can opt out when you register on HotDoc or by calling reception. If you haven't confirmed your appointment, we'll call or text you the day before.
Mounties Care Health Clinic Freshwater charges private fees. Our fees allow our doctors to take the time each consultation needs. Medicare rebates apply to most consultations, and the rebate depends on the type and length of your appointment. In some cases a doctor may adjust the bill at their discretion.
When an appointment is missed, another patient loses the chance to be seen. Please give at least 24 hours' notice if you can't attend.
A cancellation fee applies to appointments cancelled without sufficient notice, and the full consultation fee may be charged if you don't attend. See our practice fees for the current amount. The cancellation fee must be paid before your next booking and can't be claimed from Medicare.
If something beyond your control stops you giving notice, please call us on (02) 9050 2288 as soon as you can. For any questions about the fee, ask to speak to the Practice Manager.
When your doctor orders a test, you'll need a follow-up appointment to go through the results, as they often need explaining. Please don't assume that no news means all is well.
We don't release results without a review by the doctor who ordered them. Sometimes your doctor will call to discuss results by phone, or our practice nurse will call to book a follow-up. Once you've discussed them, you can ask for a copy for your records.
Existing patients can request a repeat prescription or referral through reception or HotDoc, if a doctor at the practice prescribed the medication and you've been seen here in the last 12 months.
Your regular doctor will complete the request if they approve it and are available. If they're unavailable or the request isn't approved, you'll need to book an appointment. Please allow 24 to 48 hours, excluding weekends. A non-rebatable fee applies; see our practice fees. Sometimes the doctor may need to call you.
Yes. New prescriptions and referrals need a 15-minute appointment with your regular doctor. This gives your doctor the chance to review your health, answer your questions and explain any risks with a new medication.
Our doctors can't take non-urgent phone calls during consultations, so it's best to book an appointment to discuss any concerns. Reception can take a message and pass it on. We can't promise the doctor will call back the same day unless the matter is urgent, but a member of our team will get back to you.
MyMedicare is a free, voluntary Medicare program that links you with your regular practice and GP. Registering gives you access to some longer telehealth consultations and supports continuity of care. Ask reception about registering with Mounties Care Health Clinic Freshwater.
Our email inbox isn't monitored continuously and is used for sending and receiving documents only. Please don't send clinical questions or requests by email. For questions, call (02) 9050 2288.
In an emergency, call 000. For less urgent matters, the Urgent Care Centre at Mona Vale Hospital is a free, 24/7 walk-in service for minor injuries and illnesses.
For an after-hours GP home visit, call 13SICK (13 74 25). Notes from your 13SICK consultation will be sent to us.
We prefer to see patients at the practice. For regular patients whose condition stops them attending in person, home visits may be arranged with your GP in advance.
We take your privacy seriously. Our privacy policy follows the Privacy Act 1988 and the Australian Privacy Principles, and explains how we collect, store, use and share your personal health information, and how we handle privacy complaints.
We welcome feedback. If you have a concern or complaint, including about privacy, please contact:
The Practice Manager
Mounties Care Health Clinic Freshwater
88 Evans Street, Freshwater NSW 2096
healthclinic.freshwater@mountiescare.com.au
If you're not satisfied with how we've handled your complaint:
- About your care: NSW Health Care Complaints Commission, 1800 043 159, hccc.nsw.gov.au
- About privacy: Office of the Australian Information Commissioner, 1300 363 992, oaic.gov.au
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Located in the Health & Wellness precinct of Harbord Diggers.