All our carers must:

• Be Australian residents or have appropriate working visas
• Have their references checked and verified
• Have a current first aid certificate including CPR
• Have relevant experience when offering companion services
• Have had a recent Police Background Check
• Have their own vehicle

Carers are ‘visitors’ in your home. Our carers provide unobtrusive support enabling you to maintain your privacy and dignity. They know how to ‘be invisible’ when on duty.

You will be able to communicate with your carers. All of our carers have excellent English conversational, comprehension and writing skills.  We also have some carers who are bilingual. To enhance your wellbeing we provide carers who can communicate with you on a range of levels, discuss the issues of the day, read newspapers and liaise with your family.

Carers are chosen carefully. Our experienced consultants interview and carefully assess all potential carers. We do our best to ensure that the experience of the carer matches your needs as closely as possible. We work hard to select a compatible carer – perhaps someone with similar interests​.

• You will have the same Carer visit you on a regular basis and, you’ll find our carers arrive promptly and perform duties as agreed.
• Carers record notes in your Carers Notebook which is available to you and your family to read at any time.
• Your Care Coordinator will continue to supervise your care with frequent communication and home visits.
• Before we place anyone, we always ask ourselves if we would be happy having them looking after our family.